Terms of service

OVERVIEW

Welcome to Solely. The terms "we", "us" and "our" refer to Wear Solely Ltd. Wear Solely Ltd operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). The Services are powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (these "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as orders, returns, product safety and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are legally capable of entering into a contract. If you are under 18, you should only use the Services with the involvement and consent of a parent or guardian.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colours, textures and product appearance may differ slightly from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.

All descriptions of products are subject to change where reasonably necessary, including to reflect product updates, availability or other changes. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Nothing in these Terms affects your statutory rights in relation to products that are faulty, not as described, or otherwise fail to meet the requirements of applicable consumer law.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the products selected by you. Your order is accepted when we confirm acceptance of your order, normally by sending you an order confirmation email. We must receive and process your payment before your order is accepted.

We reserve the right to decline or cancel an order where we reasonably believe that there has been an error in the price or product information, a payment issue, suspected fraud or misuse of the Services, or where a product is unavailable. If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

Please review your order carefully before submitting it. Where permitted by law, cancellation requests made after an order has been accepted may not be able to be accommodated.

Your purchases are subject to our Refund and Returns Policy. Nothing in that policy or these Terms limits your statutory rights.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export, unless we have expressly agreed otherwise in writing.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise expressly stated, prices include VAT where applicable but may not include delivery or other charges that are separately identified before you place your order. Any applicable delivery charges will be displayed before you complete your purchase.

Prices posted in our online store may be different from prices offered by third parties. We may offer promotions on the Services that are governed by separate terms and conditions. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

SECTION 5 - SHIPPING AND DELIVERY

We will provide delivery options, costs and estimated delivery times before you complete your purchase where required by law.

We aim to dispatch and deliver orders within the times stated at checkout or in your order confirmation. Unless a different delivery period has been agreed with you, applicable consumer law may require goods to be delivered without undue delay and, in certain circumstances, within 30 days.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing and events outside our control. Where goods are lost or damaged in transit, we will deal with the matter in accordance with your statutory rights and our delivery and returns procedures.

For consumer orders, risk in the goods will generally pass to you when you, or a person identified by you, takes physical possession of the goods, except where you arrange your own carrier and that carrier was not offered by us.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by Wear Solely Ltd, its affiliates or licensors and are protected by UK and other applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent, except where permitted by law.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a licence or other rights to you under any patent, trademark, copyright or other intellectual property of Wear Solely Ltd, Shopify or any third party. All rights not expressly granted herein are reserved.

Wear Solely Ltd's names, logos, product and service names, designs, graphics and slogans are owned by Wear Solely Ltd or its licensors and may be protected by copyright, trade mark, design rights and/or other intellectual property rights. You must not use, reproduce or exploit any of these materials without our prior written permission, except where permitted by law. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input over.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, to the extent permitted by law, and without any endorsement. We shall have no liability for matters arising solely from your use of optional third-party tools to the extent permitted by applicable law.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which such tools are provided by the relevant third-party provider.

We may also, in the future, offer new features through the Services. Such new features shall also be deemed part of the Services and are subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access.

If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk. We are not responsible for the acts or omissions of third parties or for content on third-party websites.

Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our store are made directly with Wear Solely Ltd.

Shopify provides the technology platform on which our store operates but is not the seller of our products and is not responsible for the products you purchase from us. Nothing in these Terms is intended to exclude or limit any liability of Shopify that cannot lawfully be excluded or limited.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be processed by Shopify and other service providers in connection with the operation of our store.

Our Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights in relation to your personal information. By using the Services, you acknowledge that you have read the Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in accordance with its own policies and our instructions or other applicable arrangements. Please review our Privacy Policy for more details.

SECTION 11 - FEEDBACK AND REVIEWS

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in connection with operating, providing, evaluating, enhancing, improving and promoting the Services, subject to applicable law.

You represent and warrant that you own or have all necessary rights to the Feedback you submit and that your Feedback complies with these Terms and applicable law.

We may, but have no obligation to, monitor, edit or remove Feedback that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene, infringing or otherwise objectionable, or that violates these Terms.

You must not submit Feedback that infringes another person's intellectual property, privacy or other rights, contains unlawful or abusive material, or contains malicious code. You are responsible for the Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times or availability.

We reserve the right to correct errors, inaccuracies or omissions and to update information where reasonably necessary. If an error affects an order you have placed, we will contact you where appropriate and, where required by law, give you the option to cancel the order and receive a refund.

We will not use this section to remove or reduce any rights you have under applicable consumer law.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable UK or other applicable law or regulation; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage or intimidate any person; (e) to transmit false or misleading information; (f) to transmit, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to send unsolicited advertising or promotional material, including spam; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that may harm Wear Solely Ltd, Shopify or users of the Services.

You also agree not to upload or transmit viruses or malicious code; reproduce, duplicate, copy, extract, sell, resell or exploit portions of the Services except as permitted by law; collect or track personal information of others without lawful authority; spam, phish, pharm or pretext the Services; or interfere with, bypass or circumvent security or authorisation features.

We reserve the right to suspend or terminate access to the Services where reasonably necessary if we determine that you have materially violated these Terms, subject to applicable law.

SECTION 14 - AGENTS

14.1 This section ("Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity and that can be executed using a person's device without direct supervision.

14.2 No Agent may access, use or interact with Services if we have requested that the Agent refrain from doing so.

14.3 We may limit, including by technical measures, whether and how an Agent accesses, uses and interacts with Services.

14.4 Agents must: (i) identify themselves in HTTP/HTTPS requests as an Agent and disclose the name of the Agent where technically required; (ii) not conceal or obfuscate that interactions are from an Agent, such as by mimicking human behaviour or circumventing CAPTCHAs; (iii) respond truthfully when asked whether interactions are coming from a human or computer; and (iv) not circumvent or otherwise avoid measures intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

SECTION 15 - TERMINATION

We may suspend or terminate your access to the Services where we reasonably consider this necessary, including where you materially breach these Terms, misuse the Services or engage in unlawful activity. This will not affect any rights you have under applicable consumer law.

The following sections will continue to apply following termination where relevant: Intellectual Property, Feedback, Product Safety and Use, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions that by their nature should survive termination.

SECTION 16 - PRODUCT SAFETY AND USE

Our grip socks are designed to provide additional traction and grip during activities such as pilates, yoga, barre and similar exercise. However, no grip sock can guarantee complete prevention of slipping or falling. Grip performance may vary depending on the surface, flooring material, moisture, cleanliness, wear and tear, the activity being performed and other conditions.

Grip socks should be used only on suitable, clean and dry surfaces and in accordance with any care or usage instructions provided with the product. Do not use the socks if they are damaged, excessively worn or if the grip has deteriorated.

You are responsible for using appropriate care and judgement when exercising and should follow the safety guidance provided by the venue, instructor or equipment manufacturer where applicable. Grip socks are not a substitute for appropriate exercise technique, supervision or other safety precautions.

We cannot guarantee that wearing our grip socks will prevent slipping, sliding, falls or injury. The products are not designed to eliminate all risk associated with exercise.

If you notice a defect, damage or safety issue with a product, stop using it and contact us promptly using the details in Section 28.

Nothing in this section limits or excludes any liability or consumer rights that cannot legally be limited or excluded.

SECTION 17 - CARE AND MAINTENANCE

Please follow the care instructions provided with your products. Proper care helps maintain the condition and grip performance of the socks.

Grip performance may naturally reduce over time through normal use and washing. Products should not be used if they become damaged or excessively worn.

Failure to follow recommended care instructions may affect the condition and performance of the product. Where a product is defective or does not meet the requirements of applicable consumer law, your statutory rights are not affected.

SECTION 18 - DISCLAIMER OF WARRANTIES

Nothing in these Terms affects your statutory rights.

The information presented on or through the Services is made available for general information purposes. We make reasonable efforts to keep information on the Services accurate and up to date, but we do not guarantee that all information will always be complete, accurate or current.

To the extent permitted by law, the Services are provided on an "as available" basis and we do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

We do not guarantee that wearing our products will prevent slipping, falling or injury. 

SECTION 19 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising from statutory rights that cannot be excluded.

Subject to the above, and to the fullest extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of savings or loss of data arising from your use of the Services where such loss is not reasonably foreseeable.

We are not responsible for loss or damage caused by your failure to follow reasonable product care, usage or safety instructions, misuse of a product, use of a product in circumstances for which it was not intended, or circumstances outside our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits your rights in relation to products that are faulty, unsafe, not as described or otherwise fail to meet the requirements of applicable consumer law.

SECTION 20 - INDEMNIFICATION

You agree to indemnify and hold harmless Wear Solely Ltd and its officers, employees, agents, contractors, licensors and service providers from reasonable losses, liabilities, costs or claims arising from your material breach of these Terms, your unlawful use of the Services, or your infringement of a third party's rights, except to the extent caused by our own breach, negligence or other liability that cannot lawfully be excluded.

We will notify you of any claim to which this section applies where reasonably practicable. We may reasonably control the defence and settlement of such claim, but we will not settle any claim requiring you to accept liability or make a non-monetary commitment without your consent, where that consent is required by law.

SECTION 21 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by law and the unenforceable part shall be treated as removed to the minimum extent necessary. This will not affect the validity or enforceability of the remaining provisions.

SECTION 22 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted by us on the site or in respect of the Services constitute the agreement between you and us regarding your use of the Services and supersede prior or contemporaneous communications and proposals relating to the same subject matter.

SECTION 23 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer, assign or delegate these Terms and our rights and obligations to another business as part of a sale, restructuring or transfer of our business, provided this does not adversely affect your rights under these Terms.

SECTION 24 - GOVERNING LAW

These Terms and any separate agreements under which we provide you with Services shall be governed by the laws of England and Wales, unless applicable law requires otherwise.

If you are a consumer, you will benefit from any mandatory provisions of the law in the part of the United Kingdom in which you live. Nothing in these Terms affects your statutory rights or prevents you from relying on mandatory consumer protection laws that apply to you.

If you are a consumer and live in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of Scotland or Northern Ireland as applicable.

SECTION 25 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 26 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates and changes to our website. Where changes materially affect your rights, we will provide appropriate notice where required by law. Changes will take effect on the date specified in the updated Terms.

Your continued use of or access to the Services following the posting of changes constitutes acceptance of those changes, except where applicable law requires a different process.

SECTION 27 - DELIVERY AND RISK

We will arrange for your order to be delivered to the delivery address provided when you place your order.

Risk in the goods will pass to you when you, or a person you have identified to receive the goods on your behalf, takes physical possession of the goods, in accordance with applicable consumer law.

If your order is lost or damaged before it is delivered to you, please contact us at hello@wearsolely.co.uk  and we will work with the relevant delivery provider to resolve the issue.

SECTION 28 - CONTACT INFORMATION

Questions about these Terms of Service, our products or your order should be sent to:

Wear Solely Ltd
Registered in: England and Wales
Company number: 17200088
Registered office: 6 Britannia Point, 7-9 Christchurch Road, London, SW19 2FA
Customer service email: hello@wearsolely.co.uk
Telephone: 0736639603

If you have a complaint about a product or order, please contact us using the details above and provide your order number and a description of the issue where possible.

PRODUCT PAGE SAFETY NOTICE

Grip socks provide additional traction but cannot guarantee against slipping or falling. Always use on a suitable, clean and dry surface and exercise with appropriate care. Do not use if the socks are damaged or excessively worn.